La Poste SA, La Banque Postale and La Poste Immobilier have been awarded the Label Relations Fournisseurs et Achats Responsables in 2023.
As part of its commitment to continuous improvement in supplier relations, the Group offers to contact the Supplier Relations Mediator in the event of a dispute.
He guarantees smooth relations between suppliers and La Poste groupe in the event of a request for mediation.
The Supplier Relations Mediator ensures full attention and neutrality with regard to any dispute you may have with La Poste group's purchasing department.
He will help you find a solution that respects everyone's interests.
In order to start a business, it does not facilitate contact between a prospective supplier and La Poste Group, does not explain how to use the supplier portal or any of the Group's tools, has no way of knowing whether an invoice has been processed, and is not responsible for the invoicing process.
What you need to know
In the case of a tender for a contract in progress, certain response times from the Group's purchasing department are normal. In the case of an advertising notice, La Poste group undertakes to inform you in writing if your application or offer has been rejected.
La Poste groupe is required to publish a notice of award within thirty days of signing the contract with the successful tenderer.
In the event of a complaint, the Supplier Relations Ombudsman will ask you to provide proof of prior contact with the purchaser or the person best placed to answer your question in the first instance.
This proof can take the form of an e-mail screen capture, a letter with acknowledgement of receipt, etc.